Shipping & Delivery

ARTWORK

For artwork purchases made from Arc Motif within the Brisbane area, shipping is free of charge. You are also welcome to pick up directly from the space located in Wilston, Brisbane 4051. 

For delivery outside of the Brisbane area we can provide a quote, please enquire via hello@arcmotif.com.au for more information. You are welcome to arrange your own shipping or organise pick up from the gallery. 

Please note Arc Motif does not take responsibility for any damages incurred during transit if you have organised your own shipping arrangements. 

If you are purchasing an artwork and require international shipping, please enquire via hello@arcmotif.com.au for a shipping quote, based on artwork size, weight and delivery location. 

Please be mindful of the curation’s end date. All artwork will not be available for shipping until the new art rotation commences. 

PRODUCTS

For Product purchases made through our website are shipped via Australia Post, with fees calculated real-time at checkout. For orders shipped within Australia, we offer free standard shipping on orders over $150 and free express for over $300.

We aim to process and dispatch all orders within one to two business days. Our team works hard to ensure orders are sent out as soon as possible, however please allow an extra 1 – 2 days for your order to be processed and dispatched during promotions and over the Christmas period.

Shipping Time Frame In Australia and Worldwide:

AUSTRALIA

Standard: 3 - 6 business days
Express: 1 - 2 business days

WORLDWIDE

Standard: 10 - 20 business days
Express: 4 - 7 business days

DUTIES & TAXES

All international orders may be subject to duties and taxes. These can include customs and import tax which are established by your local customs authorities and may be a government requirement of import. The payment of such are the customer's responsibilities and Arc Motif has no control over these and will not refund customers for any charges. Please contact your local customs office if you would like more information regarding duties and taxes.

CLICK AND COLLECT

“Click & Collect” is available for artwork and products to pick up directly from Arc Motif in Wilston, Brisbane 4051 QLD. Simply select this at check out to remove delivery costs. We can even try and have your order the same day depending on the day and product purchased.

RETURNS

Please choose your piece carefully as unfortunately all purchases are non-refundable or able to be exchanged. 

If your item is faulty or damaged in transit, please contact us via hello@arcmotif.com.au with your order number and images of the item and we will be in touch.